At Osborne House we treat our whole community – residents, relatives, friends, carers, staff and volunteers – as one family, working together for the benefit of those we care for and those we support. We look forward to welcoming you to show how our values shine through.
Our Vision
Our vision is to push the boundaries of dementia care and strive for continual improvement through innovation. We will create a community within our local community, bring the outside in if those in our care that are no longer able to go out. We will empower all those that we support and employ to ensure all team members are emotionally connected to our wider family members.
Our Mission
Our mission is to provide the highest quality of care in a family ethos environment; demonstrating a passion for dementia care from the top down and throughout our home in all that we do. We pride ourselves on being an exceptionally professional service, always at the forefront of specialist dementia care, whilst setting the benchmark for our local and wider communities. We seek to ensure our family members experience well-being and fulfilment in however they choose to live their life.
We Are a Family
By pledging that person centred care is at the core of all that we do, and ensuring the rights of those in our care to develop friendships and relationships.
We Innovate
By searching for new ideas and ways of working as a beacon for dementia care in our community.
We are Dynamic
By respecting individuality and ensuring the freedom to ask and receive help when we need it.
We Take Pride
By affording privacy, delivering dignified care and respecting independence.
We Enrich Lives
By providing opportunities to lead a fulfilling life and have purpose.
Our team at Osborne
At Osborne House we recognise the pivotal role our dedicated staff play in ensuring the highest standards of care are maintained. Together as Family Osborne we make certain our residents enjoy life as fully as possible. Below is a selection of those amazing family members.
Suzanne McPadden
I am an enthusiastic, self-motivated, reliable, person who looks at the glass being half full all the time. My true ambition it to make a difference and touch lives. Making sure people who have Dementia are treated with the highest respect. Making sure that residents have a sense of personal identity, choice daily! With Residents controlling all they do day to day. With a passion to Supporting staff to achieve their highest goals, Sky’s the limit!!
Claire Sivell
Hi, my name is Claire and I provide administration support to both Worcester Lodge and Osborne House. Prior to this role, I worked as a paralegal in a solicitor office dealing with wills, probate and lasting powers of attorney for 12 years. Before I became a paralegal, I worked as a PA for 20 years to two directors in an insurance company. I enjoy my current job, especially meeting the residents and their families and friends. I also enjoy travelling and spending time with my family.