At Osborne House we treat our whole community – residents, relatives, friends, carers, staff and volunteers – as one family, working together for the benefit of those we care for and those we support. We look forward to welcoming you to show how our values shine through.
Our Vision
Our vision is to push the boundaries of dementia care and strive for continual improvement through innovation. We will create a community within our local community, bring the outside in if those in our care that are no longer able to go out. We will empower all those that we support and employ to ensure all team members are emotionally connected to our wider family members.
Our Mission
Our mission is to provide the highest quality of care in a family ethos environment; demonstrating a passion for dementia care from the top down and throughout our home in all that we do. We pride ourselves on being an exceptionally professional service, always at the forefront of specialist dementia care, whilst setting the benchmark for our local and wider communities. We seek to ensure our family members experience well-being and fulfilment in however they choose to live their life.
We Are a Family
By pledging that person centred care is at the core of all that we do, and ensuring the rights of those in our care to develop friendships and relationships.
We Innovate
By searching for new ideas and ways of working as a beacon for dementia care in our community.
We are Dynamic
By respecting individuality and ensuring the freedom to ask and receive help when we need it.
We Take Pride
By affording privacy, delivering dignified care and respecting independence.
We Enrich Lives
By providing opportunities to lead a fulfilling life and have purpose.
Our team at Osborne
At Osborne House we recognise the pivotal role our dedicated staff play in ensuring the highest standards of care are maintained. Together as Family Osborne we make certain our residents enjoy life as fully as possible. Below is a selection of those amazing family members.
Mandy Timmins
One of the main driving forces for me as a care home Manager is ensuring that the quality of care provided is at the forefront of everyone’s mind. Making sure that everyone understands that no matter what our residents always come first. I really enjoy interacting with our residents, getting to know them and understanding who they are, learning their character and listening to their stories and experiences. I especially love supporting staff to be the best they can be in their role.
Michelle Butler
Working in care is a passion for me. I enjoy getting to know people and learning their history. Laughter is always a part of my day with residents. I am passionate about delivering person centred care and enriching the lives of the lovely people I am privileged to take care of.
Lorraine Holly
I have been part of Osborne Care Homes as an Administrator since January 2020. I feel that every job has its merits but there is something extra special about working at Osborne Care Homes. Mike and Josh Slator are two of the most caring and nicest people I have met and worked with, and they make a huge difference. I really like my job and it is so lovely coming to work every day because I know our staff are dedicated to our residents. It is a joy to see them each day!
Zoe Squires
I was first introduced to care when I was 10 as my mum would take me into work with her and I would sit, chat and tell jokes with the residents. I then went on to entertain them, this led me to my first job in care. I loved seeing all their pictures and learning about their lives. I think that is why I love my job because I get to be around such amazing people! They become your family and that is what care is about, helping someone as you would want your family member to be supported.